Questions & Answers (FAQ)
Do I have to pay to get Internet access at maxspot® hotspots?
No. Internet access is provided for free at every maxspot® hotspot.
Are there any blocked services or blocked web sites at a hotspot?
No. maxspot® hotspots provide a full, uncensored Internet access.
However, the hotspot owner can reduce the available bandwidth for file-transfer services in order to reserve bandwidth for time-critical applications such as Internet telephony or streaming media or block services such as P2P completely.If you need more information about a hotspot's blocking policy, please ask the hotspot owner directly.
Can I use a secure VPN connection to my company's network?
You not only can use virtual private network (VPN) connections with our hotspots, you actually should use VPN or SSL-encrypted connections when exchanging private data.
Please note that we do not support proprietary VPN products based on L2TP such as Microsoft VPN. We strongly suggest that you get a free alternative such as OpenVPN, which is available for Windows, MacOS and UNIX/Linux systems.
Why am I being logged out automatically after longer inactivity?
The hotspot checks at regular intervals, whether your device is still connected. If your device is inactive for more than a hour, you will be logged off automatically.
If your SmartPhone disables WiFi when going into sleep mode, make sure you configure it to keep the WiFi adapter on while sleeping.